I can't log in to the Positive Intelligence app

There are 4 possible reasons that you might be unable to log in to the Positive Intelligence app.

Incorrect email address

To log in, you need to use the same email address that you signed up with. If you're unsure which email used, it will be the one where you received your welcome email.

Incorrect password

First, verify that you are using the email address that you signed up with. Then, from the video sessions archive, click the Forgot Password link. 
Finally, check your inbox for instructions to reset your password. 

Email not registered

If you've verified that you're using the email address that you signed up with, but cannot receive a password reset link, it's possible that the issue lies with our system.

Please contact us with your registration details and we'll immediately check our records to confirm.

App has cached data from a different user account

Note: This scenario is rare and would only apply if more than one user account has been logged in with (for example, if you're going through the program a second time with a separate email address or if you're logging in from someone else's device who's also in the program)

If you can log in with a different user account:

  1. Go to My Profile (the icon in the bottom right corner), then Settings (the gear icon in the upper right corner). Scroll down to the bottom and click Sign Out.
  2. Fully close out of the app by enter Multitasking Mode and swipe up on the app to kill it
  3. Relaunch the app and log in with your new email address and password

If you can't log in with any account, contact our Support Team for assistance.

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