The most common login issues & troubleshooting steps.
These are the most common reasons that you might be unable to log in to the PQ app.
Incorrect email address
- To log in, you need to use the same email address that you signed up with.
- If you're unsure which email address you used, it will be the one where you received your welcome email.
Incorrect password
- First, verify that you are using the email address that you signed up with.
- Then, from the video sessions archive, click the Forgot Password link.
- Finally, check your inbox for instructions to reset your password.
Email not registered
- If you've verified that you're using the email address that you signed up with, but cannot receive a password reset link, it's possible the issue is within our system.
- Please contact our Support Team with your registration details and we'll check our records to confirm.