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  2. Frequently Asked Questions


Know how Positive Intelligence protects your data and other FAQs.

At Positive Intelligence, we take privacy very seriously. To better serve you, we've collected a list of the most common questions below. If you have any other questions, please reach out to support@PositiveIntelligence.com. We're happy to help! 

What does Positive Intelligence do with the data collected from participants that is stored in the app?

Positive Intelligence uses data collected by the PQ App to understand how people are using the application, which areas are the most useful or impacting and to better understand our participants.  Email address, names and all other Personally Identifiable Data (PID) is anonymized for any and all data analysis and are kept only for the purpose of keeping in contact with our participants.  Journal entries are personal and confidential to you and Positive Intelligence does not monitor or review any of this information.

Positive Intelligence does not, and will not, sell or give access to your data to any third party. 

For more information please review our Privacy Policy.

Is participant data used for studies of any sort? If so, how is it protected?

As per our Privacy Policy, Positive Intelligence uses participant data for internal research purposes only.  This includes understanding how our participants use the app over their time with us.  Participant data is protected at all times through our internal policies and adherence to data protection legislation including GDPR.  In addition, we are ISO27001 accredited which ensures that we have the policies and procedures in place to ensure your data is safe and secured.

Where is participant data stored?  

Participant data is stored on our secure servers which are housed with a leading global cloud storage vendor.  The data is stored inside the United States.

We will not transfer Personally identifiable Data (PID) outside of the US without specific permission in line with our internal policies and in accordance with all relevant legislation.

What is GDPR? 

The General Data Protection Regulation (EU) 2016/679 (GDPR) is a regulation in EU law on data protection and privacy in the European Union (EU) and the European Economic Area (EEA). 

The GDPR's primary aim is to enhance individuals' control and rights over their personal data and to simplify the regulatory environment for international business.

Positive Intelligence complies with GDPR to ensure that all participants have the right to understand how their data is processed, where it is stored and have the right to have their data removed at any time.  For further information or to request data removal, please contact infosec@positiveintelligence.com

What is ISO 270001? 

ISO 27001 is an international standard on how to manage information security. It details requirements for establishing, implementing, maintaining and continually improving an information security management system (ISMS) – the aim of which is to help organizations make the information assets they hold more secure. Organizations that meet the standard's requirements can choose to be certified by an accredited certification body following successful completion of an audit. 

Positive Intelligence has been ISO 27001 accredited since May 2021.  To request more information on our certification or to request validation of the certification, please contact infosec@positiveintelligence.com

How do I request my information to be removed? 

We comply with all GDPR requirements to remove your data from our systems at your request. If you would like to exercise any of these rights, please submit a request here. We will respond to your request within a reasonable timeframe and consistent with applicable law.

Does PQ track my location?

No, PQ does not track your location at any time and hold no data other than your IP address, which is used to validate your login.  An IP address can tell us an estimate of your location (e.g. state or country) but we use it simply to protect you from data attacks and do not track it in any way. 

How do you keep my information safe?

PQ has invested heavily in both our data security infrastructure and our internal policies and procedures.  We are ISO 27001 certified which means we have been externally audited to confirm our security policies meet international standards.  In addition, we run regular data security penetration tests on our software to ensure our software meets or exceeds OWASP standards.

What personal data do you have about me?

Apart from the data you put into the PQ app about yourself, we only hold data on how you use the app.  For example your muscle scores and what content you have watched.  If you find any data that is inaccurate, please contact our Customer Services team, who will ensure that it gets corrected if you are unable to correct it yourself from within the PQ app.

Can I withhold consent from data collection?

Yes, if you don't want us to hold any of your data, you can request that, but it would mean a significant drop in the usefulness of the PQ app as we would not be able to hold your PQ muscle score, data on your Saboteurs or your journal data.  To request your data to be removed, please submit a request here

Can I access the information you currently have on me?

Yes, in line with GDPR, if you would like to know what data we have on you, please submit a request here. We will respond to your request within a reasonable timeframe and consistent with applicable law.

How are my registration and financial information kept safe?

Your financial and registration information details are kept safe and confidential on our sales platform which is an enterprise-class solution that has been developed and designed to hold this sort of information safe and secure.  Your data is kept safe not only by the technologies but also through our policies and procedures which are certified by ISO 27001.

Are the application forms safe?

All our application forms are totally safe to use and run on secure servers and web pages, and the data collected is stored on enterprise-class servers which are controlled by our ISO 27001 processes and procedures.