---
title: Cancelation FAQs
description: Find cancellation, refund, access, and reactivation information for Positive Intelligence programs, Applications, PQ Coach Memberships, and other subscriptions.
---

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# Cancelation FAQs

## Find cancelation instructions, post-cancelation access details, refund policies, and reactivation options.

[Cancelation by program](https://support.positiveintelligence.com/article/216-cancelations#cancelation)

[Access after cancelation](https://support.positiveintelligence.com/article/216-cancelations#access)

[Refunds](https://support.positiveintelligence.com/article/216-cancelations#refunds)

[Reactivate your membership](https://support.positiveintelligence.com/article/216-cancelations#reactivate)

[Revisiting the Programs](https://support.positiveintelligence.com/article/216-cancelations#revisit)

---

### Cancelation by program

- #### PQ Program
  
    - Email [support@positiveintelligence.com](mailto:support@positiveintelligence.com)
- #### Applications Subscription
  
    - Cancel in the PQ app, under your Profile -\> Settings (gear icon) -\> Billing portal.
    - Or follow the link [HERE](https://support.positiveintelligence.com/article/295-how-do-i-contact-support?hsLang=en) to contact the PQ Support team.
    - Your account will be automatically charged and renewed for your subscription based on your purchase date and plan, unless canceled.

- #### PQ Coach Membership
  
    - Contact our [support team](mailto:support@positiveintelligence.com), so our billing team can process the request.
    - Your account will be automatically charged and renewed for your subscription based upon your purchase date and plan, unless canceled.
    - **Before canceling PQ Coach membership:** 
          - Please make sure that all registered clients have been moved to Inactive to finalize a PQ Coach cancelation. 
                  - Once they are Inactive, we can process your cancelation.

- - - Move Active clients with a **Paid** subscription to Inactive. 
                  - The client's subscription will terminate at the end of the subscription period.
          - Active clients enrolled using your **Included** client access will not auto-renew and do not require a move to Inactive. 
                  - For **annual subscribers**, PQ will process their cancelation on their expiry date to ensure their experience with the program is not adversely impacted.
                  - For **monthly subscribers,** PQ will process their cancelation upon coach cancelation.
    - As soon as your request is processed, we'll reach out and confirm the cancelation of your membership.
- #### PQ Coach PRO Membership
  
    - **Membership is a full year of commitment, which is outlined at the beginning of the** **program.**
    - For questions about cancelation on your renewal date, please [contact the PQ Support team](https://support.positiveintelligence.com/article/295-how-do-i-contact-support?hsLang=en).

### Access after cancelation

- Participants in our **PQ Program** or **PQ Coaching Grant Program** will have limited access to the PQ App content for a limited time, after the successful *completion* of your program. You will not receive any new content but will continue to have access to what is in the foundational program.
- **PQ Coach** Members will no longer have access to the Learning Hub, the Coach Dashboard, or the Coaching Communities in-app, and will no longer be able to add clients to the program. You will still have access to the in-app data and previously completed exercises during the foundational course for 30 days after the cancelation date before being moved to limited access as outlined [here.](https://support.positiveintelligence.com/article/118-maintain-vs-grow?hsLang=en) If you would like to continue receiving new content in-app, you would want to subscribe to Applications.

If you joined the PQ Program through a coach and the coach is no longer working with Positive Intelligence, please contact [support@positiveintelligence.com](mailto:support@positiveintelligence.com).

### Refunds

- **We offer a 30-day money-back guarantee on PQ Program purchases.**
- **Our PQ Coach and LaunchPad programs have a 14-day money-back guarantee.** 
  
    - It's important to note that **annual** PQ Coach Memberships are *not* prorated.
    - If you decide to cancel outside of the first 14 days, you will **retain** your access until your renewal date, as ***we do not offer refunds outside of the 14-day timeframe.***
- **Our PQ Mastery, PQ WealthBuilder and PQ Coach PRO programs are excluded from this money-back guarantee.**
- At any point within the money-back guarantee timeframe, if you don’t see value in your PQ Coach Membership, we insist you get a 100% refund. It's as simple as submitting a request to the [PQ Support team](mailto:support@positiveintelligence.com) within the first 14 days of your membership.

### Reactivate your membership

- **Applications subscribers** can enroll via the PQ App billing portal or can [contact Support](https://support.positiveintelligence.com/article/295-how-do-i-contact-support?hsLang=en) for a link to enroll.
- **PQ Coaches** are welcome to come back anytime. 
    - Previous PQ Coaches *who did not complete the LaunchPad experience* are free to re-enroll during any registration window for the PQ Coach program.
    - You can jump on the waitlist to be notified about our next PQ Coach registration date, by adding your name and email to the waitlist via this link: [positiveintelligence.com/go.](http://positiveintelligence.com/go) We'll reach out close to the start of the next registration period.
    - You cannot join the PQ Coaching Grant program again.

### Revisiting the Programs

- **PQ Program participants** are able to access the module content at any time in the app. For further growth, we encourage you to enroll in the Applications program.
- **Applications Program** participants are able to rejoin at any time.

 

- [Getting started](https://support.positiveintelligence.com/article/getting-started?hsLang=en#main-content)

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    - [PQ Score](https://support.positiveintelligence.com/article/saboteur-assessment-pq-score?hsLang=en#pq-score)
    - [Learn More About the Saboteurs](https://support.positiveintelligence.com/article/saboteur-assessment-pq-score?hsLang=en#learn-more-about-the-saboteurs)
- [Using the PQ App](https://support.positiveintelligence.com/article/using-the-pq-app?hsLang=en#main-content)

    - [Troubleshooting](https://support.positiveintelligence.com/article/using-the-pq-app?hsLang=en#troubleshooting)
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    - [Applications Program](https://support.positiveintelligence.com/article/programs-membership?hsLang=en#applications-program)
    - [PQ Coach Membership](https://support.positiveintelligence.com/article/programs-membership?hsLang=en#pq-coach-membership)
- [Pods & Community](https://support.positiveintelligence.com/article/pods-community?hsLang=en#main-content)

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    - [Pods](https://support.positiveintelligence.com/article/pods-community?hsLang=en#pods)
- [Support](https://support.positiveintelligence.com/article/support?hsLang=en)

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