How to cancel based on the program you are in:
- PQ Program please email support@positiveintelligence.com
- Applications Subscription please follow the link HERE to contact support or cancel in the PQ app, under your Profile -> 2-line drop-down -> Settings -> Billing portal.
- PQ Coach or PQ Coach Essentials Membership, please email our support team. Once you reach out, our billing department will be notified.
- Please make sure that all registered clients have been moved to Inactive to finalize a PQ Coach cancelation. Once they are Inactive, we can process your cancelation.
- Move Active clients with a paid subscription to Inactive. The client's subscription will terminate at the end of the subscription period.
- Active clients enrolled using your Included client access will not auto-renew and do not require a move to Inactive. PQ will process their cancelation at the time of your Coach program cancelation to ensure their experience with PQ is not adversely impacted.
- As soon as your request is processed, we'll reach out and confirm the cancelation of your membership.
- PQ Coach PRO Membership is a full year of commitment, which is outlined at the beginning of the program. For questions about cancelation on your renewal date, please contact the PQ Support team.
Access after cancelation
- Participants in our PQ Program or PQ Coaching Grant Program will have limited access to the PQ App content for a limited time, after the successful completion of your program. You will not receive any new content but will continue to have access to what is in the foundational program.
- PQ Coach Members will no longer have access to the Learning Hub, the Coach Dashboard, or the Coaching Communities in-app, and will no longer be able to add clients to the program. You will still have access to the in-app data and previously completed exercises during the foundational course for 1 year after the cancelation date.
Refunds
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We offer a 30-day money-back guarantee on most purchases. Our PQ Mastery, PQ WealthBuilder and PQ Coach PRO programs are excluded from this money-back guarantee.
- At any point within the first 30 days, if you don’t see value in your PQ Coach Membership, we insist you get a 100% refund. It's as simple as submitting a request to support within the first 30 days of your membership.
- It's important to note that annual PQ Coach Memberships are not prorated. If you decide to cancel outside of the first 30 days, you will retain your access until your annual renewal date, as we do not offer refunds outside of the 30-day timeframe.
Re-activate your membership
- Applications subscribers can enroll via the PQ app billing area or can contact Support for a link to enroll.
- PQ Coaches are welcome to come back anytime.
- Previous PQ Coaches are free to re-enroll during any open enrollment window for the PQ Coach program.
- You can jump on the waitlist to be notified about our next PQ Coach registration date. Add your name and email to the waitlist via this link: positiveintelligence.com/go, and we'll reach out close to the start of the next registration period.
- You cannot join the Coaching Grant program again.
Revisiting the Programs
- PQ Program participants are able to access the module content at any time in the app. For further growth, we encourage you to enroll in the Applications program.
- Applications Program participants are able to rejoin at any time.